Describe your product and a customer persona and AI builds a journey map — awareness to advocacy, with touchpoints, emotions, and pain points across every stage.
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Real prompts and the maps that came back. Open one to see the whole board and remix the prompt.
Create a B2B customer journey map for enterprise SaaS
Enterprise BuyingCreate a banking customer journey map for opening a new account
Account OpeningCreate a customer journey map for an e-commerce shopping experience from product discovery through post-purchase support
Online ShoppingClick one to fill the box above. Edit anything before you send.
No template to fill in and no drawing. You talk; the canvas keeps up.
First-time buyer journey on a D2C skincare e-commerce site...
Name the customer, the service and the part of the experience you want to map. Add interview notes or observations for actions, questions and points of friction.
The assistant arranges journey stages and places touchpoints beneath them. Ask for rows showing customer actions, reported emotions and problems at each stage.
Replace guessed reactions with research notes and focus on a difficult stage. Export PNG for free or PDF with Pro for a journey review.
A customer journey map follows a person’s experience as they try to achieve a goal through a product or service. It connects stages with touchpoints, actions and evidence about what the customer finds helpful or difficult.
Use one to examine signup, purchase, onboarding or renewal from the customer’s perspective. Cover a single encounter or a longer relationship. Choose a service blueprint to connect the experience to internal operations, or a funnel chart to compare stage counts.
The assistant organizes stages from your customer description on the canvas. Research supplies the evidence; generated reactions are assumptions to review. Ask for a closer view of checkout or onboarding, then edit the stages to match the experience you observed.
Whole map or one frame. PDF and clean PNG on Pro.
Ask for slides from this map and present frame by frame.
A read-only link for anyone; they can copy it to their own canvas.
Every map stays on your canvas; come back and ask for more.
No. Choose stages that fit the experience you are examining. A support journey might run from noticing a problem to confirming its resolution.
The example shows five stages with touchpoint lists. It does not include emotion or pain-point rows. Ask to add those using your own customer research.
Name the user, buyer and approver, then describe their actions at each stage. Ask for separate rows or maps when their goals and paths differ.
A 5-stage customer journey map from Awareness to Advocacy, with animated stage connections and touchpoint cards below each milestone.
A B2B customer journey map covering the enterprise SaaS buying cycle from problem awareness through solution research, evaluation, purchase, and onboarding with touchpoints.
A SaaS customer journey map from awareness through trial, conversion, retention, and advocacy with actions, emotions, and touchpoints at each stage.
Generate customer journey maps in seconds. Describe your user experience and AI creates a structured map — with stages, touchpoints, emotions, and pain points — ready to refine and export.
A banking customer journey map for the new account opening experience from research through application, activation, active use, and loyalty with improvement opportunities.
A customer journey map for an e-commerce shopping experience — from product discovery through browsing, purchase, delivery, and post-purchase support.
A customer journey map for SaaS onboarding — five stages from signup to aha moment, with touchpoints, customer emotions, and pain points at each stage.
A student journey map covering five stages of the university experience: application, onboarding, academic life, campus engagement, and graduation with emotional touchpoints and pain points.
Free to start. No credit card required.
✦ Free to start · No credit card required · PDF, docs & images supported
MyMap